Staff:"1 coin is 100yen"
Me:"wait, I have to pay? It said you will take it so I used up the coins"
staff: I gave you 3 coins. How can you use it up?"
Me:"Because the sign said you will take the big suitcase!"
staff:"we take big bags that do not fit big locker. You should checked big locker"
Me: "How would I even know it existed if the big lockers were behind the men's dressing room!! GIVE ME COINS"
Me: "That does not make sense. I've paid your hotel in advance. Like I am going to run away with your skis today? It's no different than the second day. Charge it please"
Store: "rule, policy. need to follow rule"
Me: "you did it last year"
Store: after a long pause "only this time!"
Me: "Okay, so I like to rent it for 3 days"
Store: "no, you can only rent 1 day at a time"
I am ready to scream.
I glare at the cashier and ask her what hotel does not allow a guest to charge their meals to their room. Where does it say cash only? Nobody informed me! Charge it!!!
The cashier, wanting to avoid confrontation and scared at my freak out, promptly brings out a form, fills it out and asks me to write my room # and sign it. THEY CAN DO IT!
Me: "I'd like to make a reservation for 5 at the French restaurant at 6"
Concierge: "yes, certainly".
He picks up the phone, dials the restaurant and HANDS ME THE RECEIVER.
Concierge: "please tell them your name, number of people and time and discuss whatever necessary with them"
Rest: "I understand you have a meal voucher, and you are having dinner with the M family?"
Me: "yes, that's right"
Rest: "the M family does not have meal vouchers. Please ask them to look at menu and choose what they like for dinner. Please list it up and can you call us back immediately?"
I don't remember being employed by the restaurant. I tell them to call the M family themselves and hang up.
I am having a really bad day.
"come when you want to ride"
So we have to schlep to and fro all over again. And of course, you can NOT charge this to the room.
"That would be 200yen" the housekeeper informs me.
What? Since when do we pay extra for towels at hotels? I feel like I am in the twilight zone. And with nothing to lose, I go postal. The towels magically appeared with fees promptly waived.
Me:"does that kill bugs or prevent them?"
hotel guy: "no, this is a deodorant"
Me:"what? why? Is it a stink bug or something?"
hotel guy: "no, no. we just think it's important"
?????????
Me: "how much?"
staff: "200yen"
huh, free my a**.
Me: "the woman at the front desk said it was free"
staff: "yes free to choose any drink"
He said this with a straight face.
I used to work in non-Japanese hotel development so maybe that's why this hotel is getting on my nerves. Everything they do defies what I consider basic hotel services. They also make us fill form after form. I don't do forms, period. I now have renewed respect for my husband who puts up and deals with this cr*p.











